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External Supplier

External Supplier accounts are for people outside your organisation who need to complete work recorded in Formbird FLEET — for example, external mechanics or contractors carrying out repairs.

External Suppliers are assigned work orders for external repair jobs. They can open and update the work orders assigned to them, update the work order status, and record details of work completed. Their access is limited to work assigned to them — they cannot access other areas of the application.

See External Contractors for how work is assigned to external suppliers and the typical workflow.

Homepage

The homepage for External Supplier accounts is their Supplier record. This shows two panels:

  • Current Work Order Details — all active work orders assigned to this supplier, excluding completed ones. Select a work order to open it.
  • Completed Work Order Details — work orders that have been marked complete.

This gives the supplier a direct view of all work assigned to them without access to internal workshop tools.

Account Setup

External Supplier accounts are created and managed by an Administrator and must be linked to a Supplier document. The Supplier document holds the contractor's contact details and is used to track work assigned to them. Without a linked Supplier document, the External Supplier account cannot be used.

When setting up an External Supplier account, the following fields available for internal accounts do not apply and are not shown:

  • Assignable — External Suppliers are assigned work through Work Orders directly, not via the assignee selection on requests
  • Availability and Rates — not configured for External Supplier accounts
  • Business Role Details — department, section, supervisor, and related workshop fields are not used for external accounts

Learn more about Accounts.

Published: May 2026 · Formbird FLEET 4.2.8